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Privacy Policy

Privacy Policy

Last updated: 12/23/2025

Sup Syrup, LLC (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit or make a purchase from our website.

Personal Information We Collect

When you visit the site, we automatically collect certain information about your device, including:

  • Information about your web browser, IP address, time zone, and cookies installed on your device

  • Information about how you interact with the site (pages viewed, products viewed, referring URLs)

When you make a purchase or attempt to make a purchase, we collect:

  • Name

  • Billing and shipping address

  • Payment information (processed securely through Shopify and its payment providers)

  • Email address

  • Phone number (if provided)

When you sign up for emails, we collect:

  • Your email address

  • Any information you voluntarily provide

How We Use Your Personal Information

We use the personal information we collect to:

  • Process and fulfill orders (including payment processing, shipping, and confirmations)

  • Communicate with you about your order or customer service inquiries

  • Send marketing or promotional emails (you may unsubscribe at any time)

  • Improve and optimize our website

  • Run advertising and remarketing campaigns through platforms such as Meta (Facebook/Instagram) and Google

Advertising & Tracking Technologies

We use third-party advertising services, including Meta (Facebook and Instagram) Ads and Google Ads, which may use cookies, pixels, and similar technologies to:

  • Show you relevant ads based on your interactions with our site

  • Measure the effectiveness of advertising campaigns

  • Understand how visitors interact with our website

These third-party services may collect information about your activity on our website and other websites over time.

You can learn more about how Google uses your personal data here:
https://policies.google.com/privacy

You can opt out of targeted advertising by visiting:

Cookies

Our website uses cookies to improve your browsing experience, enable site functionality, and analyze traffic. You can control or disable cookies through your browser settings, but doing so may affect how the site functions.

Sharing Your Personal Information

We share your personal information with trusted third parties to help us operate our business, including:

  • Shopify, which powers our online store

  • Payment processors to securely process transactions

  • Shipping providers to deliver orders

  • Email marketing and analytics platforms

  • Advertising platforms such as Meta and Google

We do not sell your personal information.

Behavioral Advertising

As described above, we use your personal information to provide targeted advertisements or marketing communications we believe may be of interest to you.

If you are a California resident, you have the right to opt out of the “sale” or “sharing” of personal information for advertising purposes under the California Consumer Privacy Act (CCPA). While we do not sell personal data, you may still request access, correction, or deletion of your data.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your personal data

  • Opt out of marketing communications at any time

To exercise these rights, contact us at support@supsyrup.com.com

Data Retention

We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and operate our business.

Data Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:
support@supsyrup.com

FAQ (Frequently Asked Questions)

Questions we get a lot.

  • Literally whatever you want to put it in, bestie. Coffee, tea, hot cocoa, soda, cocktails, mocktails, yogurt, oatmeal and ice cream are a great starting point, however.

  • It means we're not quite zero sugar, but we're noticeably less than many of the traditional syrups out there. At just 5g per 1 tbsp serving, we're over 50% less sugar than other leading brands.

    That's enough math for today.

  • A natural sweetener derived from the Southeast Asian monk fruit. Around 200 times sweeter than regular sugar, it lets us keep our syrups tasting delish without all the extra calories.

  • Negative. Keep that thing on your coffee bar, kitchen counter, night stand or wherever else you need a statement piece.

SAQ (Seldomly Asked Questions)

Questions we don't get a lot.

  • Hello.

  • Benny.

  • Alex, here ... historically, blue. If we're getting into specifics, more of a navy perhaps. As of recent though, I've really admired green, though I can't confidently say it's overtaken blue. Will update though if anything changes on that front. Thank you for asking.

    I think Tayler's is red or something?

  • Wouldn't you like to know.